Our Service Promise

We serve with passion and a smile


We promise to:

  1. keep to the library opening hours published on the portal
  2. provide access to the library portal and LINC 99% of the time
  3. provide access to subscribed e-resources 99% of the time
  4. answer service telephone lines within 30 seconds 95% of the time
  5. attend to in-person queries within 3 minutes 95% of the time
  6. resolve simple and clear-cut queries and feedback within 1-3 days; reply and close complex queries and feedback within 5-7 days
  7. all books returned at the Loans Desk will be made available within 30 minutes


 Our Service Promise


Content updated on 05 Nov 2015


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