Vision & Mission

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Vision

A premier knowledge hub promoting the University’s vision as a leading global university centred in Asia

  • NUS Libraries aspires to be the NUS communities’ first stop when seeking information
  • NUS Libraries provides for the information needs of diverse communities in NUS  in support of learning and research
  • NUS Libraries equips the NUS communities with information seeking skills to enhance learning, research and scholarly communication

 

Mission

To actively engage and partner the NUS community in advancing scholarship and research through innovative library services

 

Strategy

The four strategic pillars of NUS Libraries are Staff, Service, Collection and Operational Excellence. In tandem, they work towards creating an environment of excellence. 

 

SERVICE PROMISE

 

We serve with passion and a smile

We promise to:

  1. keep to the library opening hours published on the portal
  2. provide access to the library portal and LINC 99% of the time
  3. provide access to subscribed e-resources 99% of the time
  4. answer service telephone lines within 30 seconds 95% of the time
  5. attend to in-person queries within 3 minutes 95% of the time
  6. resolve simple and clear-cut queries and feedback within 1-3 days; reply and close complex queries and feedback within 5-7 days
  7. all books returned at the Loans Desk will be made available within 30 minutes


 Our Service Promise

 


Content updated on 07 Dec 2017


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